Education & Certification

  • Millersville University

    Bachelor of Arts in Entertainment Technology [2021]

    Minor: Music; General Applied Engineering and Technology

  • Community College of the Air Force

    Associates in Applied Engineering [2020]

Certificates

Professional Experience

System Administrator

Department of Justice (Contracted via Prism Inc) [February 2025 - Present]

Radar, Airfield, and Weather Systems

Air National Guard [January 2016 – Present]

  • Installed, maintained, tested, removed, and replaced mission-critical aircraft radio communication systems.
  • Led engaging training sessions for multiple Airmen that increased job knowledge and job performance.
  • Promoted to the rank of Staff Sergeant after completion of Airmen Leadership School and demonstration of competency and integrity.
  • Obtained Secret Clearance.

Technology Support Technician

University of South Carolina; College of Arts and Sciences [February 2023 – February 2025]

  • Took over primary desktop support for Mathematics and Statistics departments
    • Created inventory and provided continuation of support for over 150 desktop and laptop computers
    • Facilitated Windows 11 migration for over 60 unsupported computers
    • Created and maintained documentation for unique departmental needs
    • Lead the transition of support from email to ServiceNow, decreasing support wait time.
  • Administered existing VMs and physical servers
    • Assisted in transitioning three legacy servers to the University’s VMware environment.
    • Updated existing VM to current security standards.
  • Maintained Active Directory computer and user group records for Mathematics and Statistics departments and modified them as appropriate.
  • Resolved over 150 Desktop Support incidents
    • Tier 1 Network Issues

User Support Technician

University of South Carolina; College of Arts and Sciences [July 2021 – February 2023]

  • Configured over eighty new Windows and macOS based desktops and laptops, including setting group policy and joining to a domain.
  • Utilize remote control applications (Bomgar, Windows RDP) to assist off-site personal.
  • Troubleshot and solved over two-hundred incidents both in-person and remotely ranging from resetting credentials to analyzing failed hard drives.
  • Recommended and installed cost-effective and productive hardware and software for end-users.
  • Continually learned about new technologies and improved current skills through various online trainings.

Professional Development

Homelab

[2021 - Present]

  • Setup and manage TCP/IP networks, including VLANs, DHCP, firewall rules, BIND9 DNS, and Traefik reverse proxy.
  • Install, update, manage, and backup Proxmox nodes running multiple Linux VMs.
  • Configured and managed Docker containers via YAML files.
  • Setup and manage SMB, NFS, and iSCSI network file shares.
  • Research and implement Windows Server 2012 and 2019 with roles for Domain Controller, DNS, DHCP, storage solutions and file sharing, and Group Policy.
  • Use Python, Ansible, and Bash scripting to automate tasks. Expand development knowledge with Golang and Git version control.
  • Research and implement best practice for networking, secure hypervisor and VM deployments, and application configurations via Docker and Kubernetes.
  • Utilized AWS Glacier Deep Archive and Backblaze B2 for backups and DR recovery.
  • Utilized various platforms such as LinkedIn Learning, ITProTV, and YouTube to learn about new technologies and strengthen my current skill set.